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Privacy Policy & Cookie Statement

 

1. Privacy Policy The Basics

Introduction

Yodelar.com respects your right to privacy and therefore works rigorously to ensure that all customer data is held securely and protected. This document sets out the basis by which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy careful to ensure you understand our practices regarding the storing, using and sharing of your personal information. By visiting our website (http://www.yodelar.com/) you are accepting and consenting to the practices set out in this policy.

For the purposes of the Data Protection Act 1998 (the Act) the data controller is Yodelar Group Limited Trading as Yodelar.com, Catalyst Inc, Bay Road, Derry, BT48 7TG, United Kingdom.

About Us

Yodelar is a online investment information platform operated by Yodelar Group Limited. Our services enable investors to be better informed when it comes to understanding the performance and ranking of 1’000’s of investment funds.

Key Terms

In this privacy policy these terms have the following meanings:

“Visitor” means any person who visits our Websites.

“Contact” is a person we may contact through our services. In other words, a Contact is anyone who has given us their personal contact information to access our non paid services - they have provided personal information to access free services and, are not a Member.

“Member” is any person or entity that is registered with us to use our Service, and is paying for our Service.

“Personal Information” means any information that identifies or can be used to identify a Visitor, a Contact, a Member, directly or indirectly. Examples of personal information include, but are not limited to, first and last name, date of birth, email address, selected fund information or preferences, gender, occupation, or other demographic information.

“Website(s)”, means any website(s) we own and operate (such as www.yodelar.com) or any pages, interactive features, applications, widgets, blogs, social networks, social network “tabs” or other online, mobil, or wireless offerings that post a link to this privacy policy.

“you” and “your” means, depending on the context, either a Member, a Contact, or a Visitor.

 

2. Privacy Policy For Members

This section applies to the Personal Information we collect and process from a Member or potential Member through the provision of the Services. In this section, "you" and "your" refer to Members and potential Members.

A. Information We Collect

This section applies to the Personal Information we collect and process from a Member or potential Member through the provision of the Services. In this section, "you" and "your" refer to Members and potential Members.

The personal information we collect broadly falls into the following categories:

(i) Information you provide to us: In the course of engaging with our Services, you may provide Personal Information about you. Personal information is often, but not n to exclusively provided to us when you sign up for and use the Services, consult with our member team, send us email or communicate with us in any other way. By giving us this information, you agree to this information being collected, used, disclosed as described in this privacy policy. This information may include:

Registration information: You need a Yodelar account to use the Services as a member. When you register for an account, you will be asked to provide certain basic information, such as your name, email address, username, password, company name, location and phone number.

Billing and communication information: If you purchase our Services, you may also need to provide us with payment and billing information, such as your credit card details and billing address. Yodelar will also maintain a record of your building transactions and purchases, and any communications and responses.

Information we process on your behalf: In order to refer members to our panel of advice firms, we will ask your consent prior to referral. We will also ask you to agree before sending any personal information to a panel advice firm.

(ii) Information we collect automatically: The you use the Services, we may automatically collect certain information about your device and usage of the Services.We use coolies and other tracking policies to collect some of this information. Our use of cookies and other tracking technologies is detailed more below. This information may include; Device information (such as IP address, your operating system, your browser ID, and other information about your system and connection); Log Data and Product Usage Data.

(iii) Information we collect from other sources: From time to time, we may obtain information about you from third party sources, such as public databases, social media platforms, third party data providers, and marketing partners. We take steps to ensure such third parties are legally or contractually permitted to disclose such information to us.

(iv) Information from the use of our mobile apps: When you use our mobile apps, we may collector certain device and usage related information in addition to information described elsewhere in this privacy policy, including but not limited to device information, and product usage information.

B. Use of Personal Information

We may use the Personal Information we collect through the Services or other sources for a range of reasons including; to bill or collect money owed to us by you; to send you system alert messages; to send you regular information as part of our Service;  to communicate with you about your personal account and provide customer support; to enforce compliance with our terms and applicable law, and to protect the rights and safety of our Members and third parties as well as our own; to meet legal requirements, to provide information to representatives and advisors, including legal, accountancy and security advisers; to prosecute, and defend a court, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities; to provide and improve our services (For example, this may include sharing your contact information with third parties in order to provide and support our Services to make certain features of the Services available to you.

C. Cookie and Tracking Technology

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using Cookies and similar tracking technologies, such as pixels and web beacons. For example we use web beacons in emails we send to you. These web beacons track certain behaviour such as whether an email has been delivered and opened, and whether links within the email or clicked. They also allow us to collect information such as the recipients IP address, browser, email client type and similar details. We use this information to measure the performance of our email campaigns. Our use of Cookies and tracking technologies is discussed in more detail in our Cookie Statement.

D. Other Data Protection Rights

As a member you may also have the following data protection rights:

(i) To access, correct, update or request deletion of Personal Information. Yodelar takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a member you can access or manage your information by emailing us at dpo@yodelar.com

(ii) You can object to processing of your Personal Information, ask to restrict processing or request portability of your Personal Information. You can exercise these rights to contacting us via email.

(iii) If Personal Information is collected, you can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdraw, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

(iv) The right to complain to a data protection authority. Contact details  for data protection authorities in the EEA are available here (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with UK law. We may ask you to verify your identity in order to help us respond efficiently to your request.

 

3. Privacy Policy For Contacts

This section applies to the information we process about our Contacts.

A. Information We Collect

The personal information we collect broadly falls into the following categories:

(i) Information you provide to us: In the course of engaging with our Service, you may provide Personal Information about you. Personal information is often, but not exclusively provided to us when you sign up for and use the Services, consult with our member services team, send us email or communicate with us in any other way. By giving us this information, you agree to this information being collected, used, disclosed as described in this privacy policy. This information may include:

Download information: You need a Yodelar account to use the Services as a member. However we will offer free content to contacts so they can decide whether the Service is of interest to them. When you register your information for contact, you will be asked to provide certain basic information, such as your name, email address, status /occupation, investor preferences and phone number.

Information we process on your behalf: In order to refer contacts to our panel of advice firms, we will ask your consent prior to referral. We will also ask you to agree before sending any personal information to a panel advice firm.

(ii) Information we collect automatically: The you use the Services, we may automatically collect certain information about your device and usage of the Services.We use coolies and other tracking policies to collect some of this information. Our use of cookies and other tracking technologies is detailed more below. This information may include; Device information (such as IP address, your operating system, your browser ID, and other information about your system and connection); Log Data and Product Usage Data.

(iii) Information we collect from other sources: From time to time, we may obtain information about you from third party sources, such as public databases, social media platforms, third party data providers, and marketing partners. We take steps to ensure such third parties are legally or contractually permitted to disclose such information to us.

(iv) Information from the use of our mobile apps: When you use our mobile apps, we may collector certain device and usage related information in addition to information described elsewhere in this privacy policy, including but not limited to device information, and product usage information.

B. Use of Personal Information

We may use the Personal Information we collect through the Services or other sources for a range of reasons including; to send you system alert messages; to send you regular information as part of our Service;  to communicate with you and provide customer support; to enforce compliance with our terms and applicable law, and to protect the rights and safety of our Contacts and third parties as well as our own; to meet legal requirements, to provide information to representatives and advisors, including legal, accountancy and security advisers; to prosecute, and defend a court, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities; to provide and improve our services (For example, this may include sharing your contact information with third parties in order to provide and support our Services to make certain features of the Services available to you.

C. Cookie and Tracking Technology

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using Cookies and similar tracking technologies, such as pixels and web beacons. For example we use web beacons in emails we send to you. These web beacons track certain behaviour such as whether an email has been delivered and opened, and whether links within the email or clicked. They also allow us to collect information such as the recipients IP address, browser, email client type and similar details. We use this information to measure the performance of our email campaigns. Our use of Cookies and tracking technologies is discussed in more detail in our Cookie Statement.

D. Other Data Protection Rights

As a member you may also have the following data protection rights:

(i) To access, correct, update or request deletion of Personal Information. Yodelar takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a Contact you can access or manage your information by emailing us at dpo@yodelar.com

(ii) You can object to processing of your Personal Information, ask to restrict processing or request portability of your Personal Information. You can exercise these rights to contacting us via email.

(iii) If Personal Information is collected, you can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdraw, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

(iv) The right to complain to a data protection authority. Contact details  for data protection authorities in the EEA are available here (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with UK law. We may ask you to verify your identity in order to help us respond efficiently to your request.

 

4. Privacy Policy For Visitors

This section applies to Personal Information that we collect and process through our Websites and in the usual course of our business, such as in connection with our recruitment, events, sales and marketing activities. In this section “you” and “your” refer to visitors.

A. Information We Collect

(i) Information you provide to us on the Websites or otherwise: Certain parts of our Websites may ask you to provide Personal Information (such as name, contact details, profile information, investor preferences) in order to use our applications, sign up for particular reports, free resources, or request contact from us. In some instances you may choose to provide additional information when you communicate with us or otherwise interact with us. and we will keep copies of any such communications for our records.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information. We will also let you know prior to collection whether the provision of the Personal Information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.

(ii) Information we collect automatically their the Websites: When you visit our Websites, we may collect certain information automatically from your device. this information is considered Personal Information under GDPR.

Specifically, the information we collect automatically may include your IP address, your operating system, your browser IF, your browsing activity, and other information about your system and connection and how you interact with our Websites and other Websites. WE may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed in more detail in our Cookies Statement below.

B. Use of Personal Information

We may use the information we collect through our Websites for a range of reasons including:

(i) To provide, operate, optimise and maintain our Websites.

(ii) To send you information for marketing purposed, in accordance with your marketing preferences

(iii) For recruitment purposes if you have applied for a role at Yodelar.

(iv) To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.

(v) To manage our Websites and system administration and security.

(vi) To improve the navigation and content of our Websites.

(vii) To identify any server problems or other IT or network issues.

(viii) To process transactions and set up online accounts

(ix) To compile aggregated statistics about the site usage and to better understand the preferences of visitors.

(x) To carry out research and development to improve our products and services

(xi) To customise content and layout of the Websites

(xii) To carry out other legitimate business purposes, as well as other lawful purposes.

In addition we may combine Personal Information with other information we collect or obtain about you (such as information we source from third party partners) ti serve you specifically, such as to deliver a product or service according to your preferences or restrictions, or for advertising purposes in accordance with this privacy policy. When we combine Personal Information with other information in this way, we treat it as, and apply all the safeguards in this Privacy Policy applicable to, Personal Information.

C. Public Information and Third Party Websites

(i) Blog. We have public Blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our Blogs, and you want it removed, you must contact us. If we are unable to remove your information, we will tell you why.

(ii) Social media platforms and widgets. Our websites include social media features, such as the Facebook like button. These features may collect information about your IP address and which page you are visiting on our Websites. They may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms, or the action of the platforms themselves, Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

(iii) Links to third-party websites. Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy polices. We encourage you to carefully read the privacy policy of any website you visit.

D. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use Personal Information about you, including to serve interest-based advertising. Further information about the types of cookies and tracking technologies we use, why, and how we can control them, please see our Cookie Statement below.

E. Other Data Protection Rights

You have the following data protection rights:

(i) To access, correct, update or request deletion of Personal Information. Yodelar takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. As a Contact you can access or manage your information by emailing us at dpo@yodelar.com

(ii) You can object to processing of your Personal Information, ask to restrict processing or request portability of your Personal Information. You can exercise these rights to contacting us via email.

(iii) If Personal Information is collected, you can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdraw, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

(iv) The right to complain to a data protection authority. Contact details  for data protection authorities in the EEA are available here (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with UK law. We may ask you to verify your identity in order to help us respond efficiently to your request.

 

5. General Information

A. How We Share Information.

We may share and disclose your Personal Information to the following types of third parties for the purposes described in this privacy policy (for purposed of this section, “you” and “your” refer to Members, Contacts and Visitors unless otherwise indicated):

(i) Our service providers: Sometimes, we may share information with our third-party service providers, who help us provide and support our Service and other business-related functions.

(ii) Advertising partners: We may partner with third-party advertising networks and exchanges to display advertising on our Websites or to manage and service our advertising on other sites and many Share Personal Information with them for this purpose.

(iii) Any competent law enforcement body, regulatory body, government, agency, court or other third party where we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.

(iv) Any other person with your consent.

B. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will normally collect and use Personal Information from you where the processing is in our legitimate interests and not overridden by your data-protection interests or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing, and enhancing our technology, products, and services; ensuring the security of the Services and our Websites; and for our marketing activities.

If you are a Member, we may need the Personal Information to perform a contract with you. In some limited cases, we may also have a legal obligation to collect Personal Information from you.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not, as well as of the possible consequences if you do not provide your Personal Information.

Where required by law, we will collect Personal Information only where we have your consent to do so. If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us.

C. Your Choices and Opt-Outs

Members and Visitors who have opted in to our marketing emails can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of our marketing messages.

Please note that some communications (such as service messages, account notifications, billing information) are considered transactional and necessary for account management, and Members cannot opt out of these messages unless you cancel your Yodelar account.

D. Our Security

We take appropriate and reasonable technical and organisational measures to protect Personal Information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. If you have any questions about the security of your Personal Information please contact us.

Yodelar accounts require a username and password to log in. Members must keep their username and password secure, and never disclose it to a third party.

E. Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by e-mail. Please check back frequently to see any updated or changes to our policy.

Cookie Statement

This Cookie Policy explains how Yodelar, and our affiliates use cookies and similar technologies to recognise you when you visit our Websites and when you use our Member Service, including our associated mobile applications (Mobile Apps) owned and controlled by Yodelar.  It explains what these technologies are and why we use them, as well as your rights to control our use of them. 

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information.  

Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features.

Cookies set by the website owner (in this case, Yodelar) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies".  Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites. 

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and Member Service.  For example, Yodelar keeps track of the Websites and pages you visit within Yodelar, in order to determine what portion of the Yodelar Website or Member Service is the most popular or most used. This data is used to deliver customised content and promotions within the Yodelar Website and Member Service to customers whose behaviour indicates that they are interested in a particular subject area. Third parties serve cookies through our Websites for advertising, analytics and other purposes.  This is described in more detail below.

What types of cookies do we use and how do we use them?

The specific types of first and third party cookies served through our Websites and the purposes they perform. 

  • Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites, Subscription Service and Mobile Apps and to use some of its features, such as access to secure areas.
  • Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites, Subscription Service and Mobile Apps but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
  • Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites, Subscription Service and Mobile Apps are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
  • Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
  • Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites, Subscription Service or Mobile Apps through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Essential website cookies: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website.  We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Website and Member Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients.  This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information.

Do you use Flash cookies or Local Shared Objects?

The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your Web browser. This technology creates locally stored objects that are often referred to as "Flash cookies." Yodelar does not use Flash cookies. You may access your Flash management tools from Adobe's web site directly here.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  Please therefore re-visit this Privacy & Cookie Policy regularly to stay informed about our use of cookies and related technologies. 

Where can I get further information?

If you have any questions about our privacy policy or our use of cookies or other technologies, please email us at dpo@yodelar.com.

Alternatively, the Act gives you the right to access information held about you. Under the Act, you may request that we send a copy of the information that we hold to you. Should you wish to make such a request please write us as using the following contact information:

FAO Information Officer:

Yodelar Group Limited,

Catalyst Inc, Bay Road,

Derry, BT48 7TG, United Kingdom